Refund Policy

KB Sport Manager — Effective May 2, 2026

This Refund Policy explains when and how you can request a refund for paid subscriptions to KB Sport Manager (the "Service"), provided by Gaby Beiserman ("we", "us", "our"). Payments are processed by our Merchant of Record, Paddle.com Market Ltd ("Paddle"), and Paddle handles refund disbursement once a request is approved.

1. Free Plan

The free plan does not require payment and is not subject to this Refund Policy.

2. 14-Day Refund Window for First-Time Subscriptions

If you are subscribing to a paid plan (PRO or PREMIUM) for the first time, you may request a full refund within 14 days of the initial purchase, for any reason. To qualify:

The request must be submitted within 14 days of the original payment date.
The refund applies to the first billing cycle only (monthly or annual).
Refunds are issued to the original payment method.

3. Annual Plans

Annual plans are eligible for the 14-day window described above. After the 14-day window:

Annual plans are non-refundable for the remainder of the paid year.
You may cancel at any time; access to paid features continues until the end of the paid period.
Renewal of an annual plan does not reset the 14-day window. Renewals are handled per Section 4.

4. Renewals (Monthly & Annual)

Renewal payments are generally non-refundable. We may grant a renewal refund at our discretion if you contact us within 7 days of the renewal date and meet one of the following:

The renewal occurred while you were unable to access the Service due to a verified technical issue on our side.
The renewal was charged after a documented cancellation request that was not processed.
You did not use the Service during the renewed period (zero sessions logged).

5. Cancellation vs. Refund

Cancellation and refund are different actions:

Cancellation stops future renewals. You retain access to paid features until the end of the period you have already paid for.
Refund returns the money you paid and revokes access immediately upon processing.

You can cancel a subscription at any time from your Account page or by contacting us.

6. Non-Refundable Cases

Refunds will not be granted in the following situations:

Requests submitted after the 14-day window for first-time subscriptions (subject to Section 4 exceptions).
Subscriptions terminated by us due to violation of the Terms of Service.
Disputes based on personal preference after substantial use of the Service.
Refunds requested for previously-refunded subscriptions on the same account.

7. How to Request a Refund

Send an email to support@kbsport.app with:

The email address used for your KB Sport account.
The Paddle order ID or invoice ID (from your purchase receipt email).
The reason for the refund request.

We aim to respond within 3 business days. Approved refunds are processed by Paddle and typically appear on your original payment method within 5–10 business days, depending on your bank or card issuer.

8. Statutory Rights

Nothing in this Refund Policy limits or affects any statutory consumer rights you may have under the laws of your country or region (for example, the EU Consumer Rights Directive or UK consumer law). If your local law grants you stronger refund rights than those described here, those rights apply.

9. Chargebacks

Please contact us before initiating a chargeback with your bank or card issuer. Chargebacks filed without prior contact may result in suspension of the associated account pending review. We will work in good faith to resolve any payment dispute.

10. Changes to This Policy

We may update this Refund Policy from time to time. The updated effective date will be posted at the top of this page. Subscriptions purchased before a change will continue to be governed by the policy in force at the time of purchase.

11. Contact Us

For refund requests, billing questions, or anything related to this policy:

Developer: Gaby Beiserman
Email: support@kbsport.app
Merchant of Record: Paddle.com Market Ltd, Judd House, 18–29 Mora Street, London EC1V 8BT, United Kingdom